Ritchie's Environmental – Privacy Policy

At Ritchie’s Environmental Services, we are committed to protecting your privacy and ensuring your personal information is handled safely, securely and in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.

1. Information We Collect

We may collect the following information when you contact us or use our services:

Your name
Phone number
Email address
Address or location for collection/clearance
Photos you send us for quoting
Any additional details you provide about the job

We only collect information necessary to provide our services and communicate with you.

2. How We Use Your Information

We use your information to:

Provide quotes and respond to enquiries
Arrange and complete rubbish removal or clearance services
Contact you about your booking
Improve our customer service
Maintain internal records for accounting and legal purposes

We do not sell, rent or share your information with third parties for marketing.

3. How We Store Your Data

Your information is stored securely and only for as long as necessary to:

Provide our services
Meet legal, tax or accounting requirements

We take reasonable steps to protect your data from loss, misuse or unauthorised access.

4. Sharing Your Information

We may share your information only when necessary, such as with:

Licensed waste disposal facilities
Payment processors
Legal or regulatory authorities if required by law

We never share your data for advertising or unrelated purposes.

5. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to improve performance and understand how visitors use the site. These do not collect personal information that identifies you directly.
You can disable cookies in your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (in certain circumstances)
Object to or restrict how your data is used
Request a copy of your data

To exercise any of these rights, simply contact us.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Ritchie’s Environmental Services
Phone: 07483 876381
Email: enquiries@environmentalservicesglasgow.co.uk